Security & Fraud
Increase in debit card fraud expected
Due to anticipated increase in fraud as we enter the holiday weekend and summer vacation season, additional steps will be taken for debit card transaction verification. Please use your PIN when possible. Signature based transactions have been blocked in California, Georgia, Maryland, South Carolina, Nevada and throughout Canada. We apologize for any inconvenience this may cause.
Please contact us at 877-483-6811 if you have any questions or concerns.
Social engineering is the art of manipulating people so they give up confidential information. The types
of information these criminals seek can vary; but when individuals are targeted, the criminals are usually
trying to trick you into giving them your passwords, social security number, debit or credit card number,
bank information, or access your computer to secretly install malicious software. This can give them
access to your passwords and bank information as well as giving them control over your computer.
They might say they are from your bank. If they really are from your bank, they DON'T need this information.
There are several ways they will try to access information. This is just a few of the common ways.
Phishing - Phishing is the fraudulent process of attempting to acquire sensitive information such as
usernames, passwords, debit/credit card details, or other sensitive information by masquerading as
a trustworthy entity. Phishing is typically carried out by email or instant messaging and often directs
users to click on a link or open an attachment.
Phone impersonation - Phone impersonation is the act of creating and using an invented scenario
“the pretext” to persuade a target to release sensitive information or perform an action without drawing
suspicion. A pretext caller may pose as an employee of any business in an attempt to convince you to
reveal confidential information.
- Dumpster diving - Looking through your trash.
- Shoulder surfing - Looking over your shoulder to see what you are typing.
- Social networks - Facebook, Twitter, etc.
Key Points to Remember
Our bank will never call to ask you for your credit or debit card numbers, bank account numbers,
driver's license numbers, email addresses, or passwords.
NEVER share your user name or password, Social Security Number, or Account numbers with
- Report spam/fraud to us at firstname.lastname@example.org or call 1-877-483-6811.
Be alert to anyone that might be trying to watch or listen to the information you are communicating,
if related to personal data or financial topics.
The following links provide up-to-date information on fraudulent scams, viruses, spyware, etc.
If you fall victim of Identity Theft or would like additional information on ways to protect your identity,
you can find helpful information on the Federal Trade Commission website www.ftc.gov Please refer
to this website for the latest scam information, consumer alerts issued by the government and other
resources such as credit scoring and telemarketing rules.